Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website https://candycrush.co.in/ (the “Website”) and our ‘candycrush’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

 

CUSTOMER CANCELLATION

As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Hotel sr iuma sankar reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Candycrush Hub.

If Buyer cancels his/her Order after one minute of placing it, Candycrush Hub shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Candycrush Hub, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.

 

Our decision on refunds shall be final and binding.

All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are detailed as below, in case Buyer don’t choose to credit it to Buyer’s wallet with his/her Candycrush Hub Account;

Process	Payment Method	Refund Source	TAT
Order Edit /Cancellation/Compensation/Payment Failure	Net Banking	Source	5-7 Business Days
Debit/Credit Cards	Source	4-7 Business Days
UPI	Source	2-4 Business Days
Amazon Pay (Wallet)	Source	5 Business Days
Amazon Pay (CC/DC/NB)	Source	5 Business Days
Phone Pe (Wallet)	Source	5 Business Days
Phone Pe (CC/DC/NB)	Source	5 Business Days
Sodexo	Source	5 Business Days

 

In case of payment at the time of delivery, Buyer will not be required to pay for:

Orders where packaging is either tampered or damaged at the time of delivery;
Wrong Order being delivered; or
Items missing from Buyer’s Order at the time of delivery.

Provided the same is communicated toCandycrush Hub Customer Care through the Platform before the Order is marked delivered.